Frequently Asked Questions
Everything you need to know about our haptic technology and services.
What is the standard shipping timeframe for SensitHaptics orders?
Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on customs processing.
Do your haptic controllers come with a manufacturer warranty?
Yes, all SensitHaptics hardware includes a one-year limited warranty covering defects in materials and workmanship under normal use.
What is your return policy for opened electronic components?
We offer a 30-day return policy. However, electronic components must be in their original packaging with all anti-static seals intact to qualify for a full refund.
How do I download the latest drivers for my device?
You can access the latest firmware and driver updates through our Support Portal by entering your device's serial number found on the bottom of the unit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
Are SensitHaptics products compatible with third-party VR headsets?
Our devices are designed with open-source SDKs and are compatible with most major VR platforms, including Meta Quest, Vive, and Valve Index.